FAQ

Consumer Services

Consumer Services & Product Questions:

Q. How do I get in touch with Comfort and Harmony customer service?
A. If you would like to contact customer service via email, just click here and fill out the form on your screen. If you want to contact customer service via phone, click here to see a list of our locations and phone numbers.
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Q. My product is not working. How do I get assistance?
A. For assistance with your product, please click here.
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Q. How do I register my product?
A. Click here to go to our online product registration form.
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Q. Can I purchase replacement parts for my product?
A. Comfort and Harmony does not sell individual replacement parts. If you are in need of assistance with your product during the manufacturer’s warranty period you may click here to contact us.
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Q. Does Comfort and Harmony offer a warranty on their products?
A. Comfort and Harmony is committed to making innovative, high quality products for babies and children. We warrant our products to be free from defects in material and workmanship existing at the time of manufacture for a period of one year from the date of original purchase (sales receipt is required for proof of purchase). If any defect is discovered during the limited warranty period, we will, at our sole option, repair or replace your product at no cost to you.

This limited warranty applies to single family use only for the original purchaser/gift recipient (with gift receipt) of the product and does not apply to re-sold merchandise. It does not cover claims resulting from misuse, failure to follow the instructions on installation, maintenance and use, abuse, alteration, involvement in an accident, and normal wear and tear. Your statutory rights are not affected. Should you have a question about a product, please contact our Consumer Services Department at 1-800-704-9058 or through the Comfort and Harmony, Inc. Consumer Services form.
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Q. How do I know if I have a product that is recalled?
A. If you would like to view a listing of recalled products, just click here. All of Comfort and Harmony recalls are listed on the CPSC.gov site, but they are not all listed on the Comfort and Harmony site.
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Q. Do you have a catalog?
A. Comfort and Harmony, Inc. products are available for viewing on this web site. Click here to browse our products.
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Q. Are Comfort and Harmony products safe for my baby?
A. All Comfort and Harmony, Inc. products meet or exceed all U.S. and International Safety Guidelines and Regulations.
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Q. What materials are used to make a specific product?
A. Please contact us if you have a question about a particular item. All Comfort and Harmony, Inc. products meet or exceed all U.S. and International Safety Guidelines and Regulations.
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Q. Where can I locate the instruction manual for my product? 
A. You may locate an instructional manual by clicking here to visit our products page. Enter the model number or name of your product into the search form in the top right hand corner of each page. Click on the link for your product from the search results and look to the bottom right of the page for Product Instructions.
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Q. Where can I buy Comfort and Harmony products outside of the United States?
A. Comfort and Harmony products are sold all over the world. To contact one of our international affiliates, click here for a list of locations and contact information.
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Q. What is WEEE Compliance?
A. Waste Electrical & Electronic Equipment is a Directive of the European Union which aims to minimize environmental issues from discarded electronic components. Comfort and Harmony is registered in the EU and is in full compliance with the directive.
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Q. What is RoHS Compliance?
A. Restriction of Hazardous Substances is a Directive of the European Union which severely restricts the amount of Lead, Mercury, Cadmium, Chrome 6 and Halogenated Fire Retardants in Electrical Products. EU has further clarified the applicability of this directive to products that require electric current to fulfill its basic(primary) function. Comfort and Harmony is fully compliant with this directive on our products that require electricity to perform its primary function.
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